Privacy Policy
At Bisan Agency, we respect your privacy and keep your data safe. For this reason, we follow a clear, disciplined, and transparent privacy policy that explains how we handle your personal data.
In this introduction, we would like to briefly and clearly explain how we use your contact data. You can access more details at any time, knowing that we are committed to protecting your privacy at all times.
We use your contact data on our website to inform you about our products and special offers that may interest you. If you prefer not to receive these offers, you can send an email to info@bisan.com.sa and request it.
Data Storage
At Bisan Agency, we record all phone calls we have with you and may randomly listen to them for the purpose of evaluating and improving our customer service quality. We may also ask you to provide us with some basic information such as your name and contact details or information related to the services you wish to book or booked on our website or applications, and we will store it with your consent.
Your responsibility for your behavior
We hope you enjoy your trips with us, but you must be responsible for your behavior and its consequences towards others. If your behavior poses a danger or annoyance to our employees, customers, or suppliers, we may have to cancel your travel arrangements entirely, which means we or our suppliers may ask you to leave the accommodation without any compensation
Assisting us in serving you better
We ask you to provide us with the names of all travelers or individuals associated with the intended booking. And if you are booking a flight or booking on behalf of someone else, you must obtain their consent to use their personal data, and we assume that you have obtained this consent.
The personal data we collect about you
We collect personal data about you, including your email address, name, phone number, device ID, and IP address. We also collect data about your transactions with us, such as your trip details and the services you book. Additionally, we collect data about your reservations with us, such as destinations, dates, and prices.
Finally, we collect other data about your use of our website or applications, such as the pages you visit and the time you spend on them. If you have any questions or need clarification about this data, please do not hesitate to contact us.
Purposes for which we use personal data
We use user data for the following reasons:
To carry out the services you request from us.
To respond to any queries you send us via email.
To inform you about new products, services and offers that may be of interest to you.
To administer our IT systems, such as detecting, preventing and minimizing any fraudulent activity
Privacy Policy Update
We may amend this Privacy Policy from time to time, and all modifications will be effective upon posting. If the amendment is significant and affects this Privacy Policy or the way your data is collected and used, we will notify you on the booking platform before the amendment takes effect. The new version of the Privacy Policy supersedes any previous versions. Your continued use of or access to our services signifies your acceptance of the Privacy Policy.
We use the data you provide to us or that we obtain to evaluate, develop and improve our services to you and other customers (whether by post, email, phone or otherwise), and to inform you about new products, services and offers that may be of interest to you.
We may also tell you about new products, services and offers for selected third parties, if you choose to receive an offers newsletter or updates upon registration.
Data we collect on Bisan Agency website and apps
- Unique Device ID: Each mobile app you use sends us your phone's unique device ID or so-called "UDI", or a series of numbers or letters that distinguish your mobile device. We do this when you first open the app from your mobile phone to check the number of downloads that
- IP address: We collect your IP address to help us protect our website and applications from any cyberattacks that may come from specific sites and cause irreversible harm.
- GPS application with your consent: When you use the mobile application, you may choose to allow us to access your current location determined by your mobile phone using GPS or similar technologies, to show hotels or airports near you. If you so choose, we will collect data about your current location as part of the queries we register on our servers. You can revoke your consent to the mobile app access to your location at any time through your phone's settings menu. You can revoke your consent to the mobile app access to your location at any time through your phone's settings menu. However, this may affect your use of certain location-based services or features on our mobile app.
What are cookies and how do we use them?
"Cookies" are a technology we use to provide you with personalized information from Bisan Agency website or apps.
A cookie is a piece of data that a website or mobile app can send to your browser, which it can save on your device. Cookies help us know who viewed our pages and advertisements, determine the number of visitors to our pages and the popularity of our content.Cookies also help us make our sites or apps easier and more welcoming for the user, for example, to remember the language you chose on your last visit, so that we can provide you with a better experience when you return to our site.
Most web browsers accept cookies by default. However, you can refuse cookies if you want, and you should read the instructions that accompany your browser software to find out how you can set it to let you know when you receive a cookie, so that you decide whether to agree to it or not.
By agreeing to visit the privacy policy page periodically and continuing to access or use the site or applications available on smart devices for iPhone, Android, you agree to any changes we make to this policy. You can contact us with any queries about the Privacy Policy.
